e-barter operates an in-app escrow that holds Barter Coins on behalf of traders during a deal. This policy explains how it works, and how disputes are resolved.
1. How escrow works
- Both sides accept the deal terms inside the Deal Room.
- The funding party transfers Barter Coins into escrow.
- Coins are held by the platform — neither side can withdraw them.
- On confirmation of exchange, escrow releases to the receiving side.
- If the deal is cancelled before exchange, escrow is refunded.
2. Confirming exchange
Confirm only after physically receiving and inspecting the item. Confirmation is final — it triggers the release and is intentionally hard to reverse.
3. Opening a dispute
You may open a dispute when:
- The item received is materially different from the listing.
- The counterparty failed to show up or hand over the item.
- You suspect fraud, swap, or counterfeit.
4. How disputes are resolved
- Both sides submit evidence (photos, chat history, receipts).
- Admins review evidence and the Deal Room timeline.
- Admins decide one of: release to seller, refund to buyer, or partial split.
- Trust Points may be deducted from the at-fault party.
- Repeat offenders may be suspended.
5. Decision is final
Admin decisions on disputes are final at the platform level. We may revisit a case if new material evidence is provided within 7 days.
6. What escrow does NOT cover
- Trades arranged outside the Deal Room.
- Items handed over before escrow was funded.
- Disputes opened more than 14 days after exchange confirmation.
- Buyer's remorse on accurately-described items.
7. Reporting fraud
Suspected scams, threats, or stolen goods can be reported in-app or to support@ebarterng.com. Serious cases will be escalated to law enforcement.